5 months left in the MDTA customer support plan – Conduit Street

In February, the Maryland Transportation Authority (MDTA) Board approved a Customer Assistance Plan with a penalty period until November 30.

Last February, the Maryland Transportation Authority (MDTA) Board approved a Customer Assistance Plan that includes a civil fines deferral that waives all civil fines for customers who pay their unpaid tolls before 11:59 p.m. on November 30, 2022. As of February 24, 2022, the MDTA had begun a grace period of civil fines for fully paid tolls and has temporarily stopped referring toll bills to the Central Collection Unit (CCU) and MDOT Motor Vehicle Administration (MDOT MVA). Any Video Toll transaction paid in full while the plan is in effect will have the associated civil penalty waived. The grace period ends on November 30, 2022 at 11:59 PMand the MDTA resumes referrals of unpaid toll bills and civil fines to CCU and MDOT MVA on December 1

The grace period and move to temporarily suspend referrals to CCU and MDOT MVA for unpaid toll bills come after Governor Larry Hogan asked the agency and MDTA board members to find ways to provide relief to customers who pay late on toll bills. during the height of the COVID-19 pandemic.

According to the February press release:

“The postponement of toll bills during the pandemic protected Marylanders from hardship during one of the greatest health and economic emergencies of our lives, but we realize that paying those bills can now be challenging for many families,” said Maryland Transportation Secretary James F. Ports, Jr., who serves as Chairman of the MDTA Board. “The Customer Assistance Plan approved today by the MDTA board responds to Governor Hogan’s request — as well as requests from our customers — to explore assistance options. The plan gives Marylanders more than nine months to pay the toll bills without having to worry about additional fines or other consequences.”

The Customer Assistance Plan provides for the following measures:

  • Immediately stop redirecting toll bills to CCU and MDOT MVA.
  • Set up a civil fines waiver grace period that removes all civil fines for all customers who pay all of their unpaid tolls before 11:59 PM on November 30, 2022.
  • Work with MDTA’s toll provider to increase the number of customer service agents to reduce call and web chat wait times.
  • Work with MDTA’s toll provider to explore a payment plan option.

It is important to remember that the Customer Support Plan: not toll forgiveness, nor is it an abolition of the toll owed. Tolls will remain in effect statewide and drivers will be responsible for paying the outstanding toll amount.

This plan does not affect the booking of overdue tolls. The MDTA will continue to post COVID delinquent tolls until the summer of 2022. For customers who choose not to pay their video tolls before the due date on the notice, the citation/civil fines mailings will continue during the grace period and remain in reality if unpaid tolls are not paid before 11:59 PM on November 30, 2022 (within the grace period).

Read the full original press release.

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