Carbyne and Orleans Parish Communication District (OPCD) Launch Cloud-Native i3 911 Call Handling Platform

Carbyne APEX enables OPCD to reduce dependency on physical construction infrastructure by introducing NG9-1-1 remote call handling, improving preparedness for major festivals and natural disasters.

NEW ORLEANSJune 24, 2022 /PRNewswire/ carbyne, the leading i3 cloud-native emergency call provider, has partnered with Orleans Parish Communication District (OPCD) to bring i3 cloud-native NG911 omni-channel contact center solutions to their emergency communications center, providing anytime, anywhere 9-1-1 call handling capabilities with the launch of Carbyne APEX. By leveraging AT&T’s Emergency Services IP Network (ESInet), Carbyne APEX OPCD provides a highly reliable solution, enabling Public Safety Answering Points (PSAPs) to operate remotely during natural disasters, or closer to major festivals, sporting events and more. Lake.

Carbyne APEX provides alarm centers with patented live video and caller images, silent instant messaging, text to 9-1-1 compatibility, real-time voice transcription, as well as Internet of Things (IoT) data aggregation from drones, traffic cameras, and more. Carbyne delivers on-demand device-based caller location in addition to making Advanced . available

Mobile location (AML) and location via cell tower triangulation.

Carbyne’s infrastructure supports some of the world’s most advanced critical emergency response technologies that existing infrastructure cannot match. Carbyne APEX partners with tech giants to deliver a unique ecosystem of solutions while integrating advanced capabilities based on artificial intelligence and natural language processing. Carbyne APEX is a very powerful data-rich platform with analytics capabilities, cementing Carbyne’s position as today’s leading cloud-native 9-1-1 call handling provider.

The migration from OPCD to Carbyne APEX provides anytime, anywhere scheduling of call-handling resources, empowering leadership to efficiently staff their call takers and dispatchers through all weather conditions, including hurricanes, without interruption.

“Here at OPCD, we are laser focused and committed to ensuring we have the best technology available to help residents and visitors New Orleanssaid OPCD Executive Director Tyrell Morris† “With this move to AT&T’s ESINet and Carbyne’s APEX OPCD, the people we serve can rest assured that our systems are fortified and redundant so that the 9-1-1 service can remain available when they need us most.” APEX enables us to ensure the best location information, multimedia and flexibility is available on every 1-1.”

“Carbyne provides the latest NG911 cloud-native technologies to Public Safety Answering Points (PSAP) worldwide. The 6,500 PSAPs in the US deserve the best technologies to save lives. New Orleans is a very complex city for first responders. Urban areas with urban challenges. Tourists unfamiliar with the area, natural disasters, such as hurricanes, which make landfall every year, and much more. The people of New Orleans deserve the most technologically advanced 911 service on the market and emergency responders deserve a system that allows them to send help quickly and efficiently, while helping rescuers stay safe. Carbyne APEX provides it all in one platform from the cloud, including full call management, powered by advanced data collaboration and a suite of supporting products. We designed APEX to help those experiencing an emergency, while also providing callers with a consolidated platform that provides everything they need on one screen – the days of multiple screens are over.R

Carbyne is a one-stop-shop ecosystem for all emergency communications,” explains Amir Elichai, CEO and co-founder of Carbyne.

About Carbyne
Carbyne (headquarters in New York, NY) is a leading global provider of cloud-native mission-critical contact center solutions. Carbyne is one of the largest rich data providers for alarm centers and delivers more than 250M data points per year all in a unified platform. Our technologies allow emergency contact centers and select enterprises to connect to callers and connected devices through highly secure communication channels without the need to download a consumer app. With a mission to redefine emergency collaboration and connect the dots between people, enterprises and governments, Carbyne provides a unified cloud-native solution that delivers actionable live data that can lead to more efficient, transparent operations and ultimately save lives. At Carbyne, every person counts. For more information about Carbyne, visit: www.carbyne.com

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SOURCE Carbyne

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