Edmonton couple stranded in Kelowna after wallet, ID stolen – Kelowna News

UPDATE 8:45 PM

The Edmonton couple who lost their credit and debit cards, identification and cell phone are finally returning home after more than 24 hours walking the streets of Kelowna after being unable to board their flight home on Sunday.

Eric Grouse and Roxanne Manuel managed to lend a helping hand, “we are on our way home thanks to Kelowna Chrysler and their general manager named Trevor Carson. I was able to grab my bank card and walk around with some money.”


ORIGINAL 6:45 PM

An Edmonton couple is stranded in Kelowna after their wallets and ID were stolen from a parked car on Bluebird Beach last week.

Eric Grouse, Roxanne Manuel and their 15-year-old daughter flew from Edmonton to Kelowna on August 6.

Manuel’s entire wallet containing ID and cards, along with her phone, was then stolen while visiting the beach.

The couple filed a police report and knew they would face an uphill battle when it came to boarding the return flight Sunday evening.

To fly into Canada, passengers must present a Canadian provincial or territorial health card, identity card or birth certificate.

Grouse tells Castanet that he spent time checking with the airline to find another solution.

“We had our roommate send pictures of her (Roxanne’s) birth certificate, her health card and her Métis status identification, which is what their online rep said would be fine.”

But when it came time to fly, Roxanne wasn’t allowed on board.

According to the Public Safety Canada website, “An airline must verify the identity of any passenger who appears to be 18 years of age or older at the gate for a domestic flight.

In the event that a passenger’s identity cannot be verified due to the loss or theft of one or more identity documents, “the airline may verify their identity using alternative forms of valid identification, such as their employee ID card, public transport card or baptismal certificate as the passenger presents the proof of identity together with documentation issued by a government agency or a police force confirming the loss or theft.”

Grouse says they were at the airport four hours early for a domestic flight, but Flair Air refused to let her on board.

Grouse tells Castanet that he was stunned by the way the matter was being handled, “no empathy or compassion.”

“They tried to claim it was Transport Canada’s rules, but when we spoke to other airlines like Air Canada and WestJet, they said they would accept those forms of documentation along with a police report.”

Grouse said they put their 15-year-old on the plane alone and stayed behind in Kelowna.

The couple have since made arrangements to stay with friends, but are still trying to figure out how to get back to Edmonton without identification.

At this point, it looks like they need to get a vehicle and drive it.

“Right now I don’t know what to do,” Grouse says.

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