How long does it take for my passport to be renewed in Canada?

One woman said the wait was so extreme that “every time they take someone out of the line, everyone starts applauding”.

Countless Vancouverites are frustrated and stressed after waiting in long lines at passport offices and struggling to reach Passport Canada agents by phone.

When they finally arrive at the airport, many travelers will have to wait longer. Vancouver International Airport (YVR) urges travelers to arrive at the airport early and advises them to allow two hours for domestic flights and three hours for international flights.

Kathy Will flew out of YVR on May 1 and was thankful she had a Nexus card to get through security as the normal line was very long.

But the experience at the airport – even if she had to wait considerably longer – was much better than the one she had to get her passport with.

†[I] had a ridiculously hard time getting a passport renewed,” she wrote in an email.[I made five] travel to the passport office, the application mailed 40 days in advance, [and the] new passport never arrived [so I] camped overnight.”

While she got her travel document at the “eleventh hour,” she notes that several hundred others were not so lucky.

Liz Cochlan was one of the unlucky ones. The local woman started her passport application process to visit Australia in mid-February. Unfortunately she filled out the wrong forms because she was replacing a lost passport. It took her a whopping six weeks to be notified of the error and to get her forms back.

“Am I crazy? I sure am,” she tells VIA. “I missed my flight to Australia, which leaves later today, because I don’t have my passport.”

The local woman says Canada’s passport website is not user-friendly and “could be so much easier to read”. In addition, she spent a whopping three and a half hours on hold with her first job application in early April.

“When it was my turn, the employee hung up on me,” she recalls.

Countless Vancouver residents share frustrations over passport renewal

An Irish man living in Vancouver shared his frustration at trying to get his child’s passport. He applied in February and called three weeks ago and was told he would have it in a few weeks. With less than a month left until his travel date, he’s starting to worry they won’t receive it and he’s unable to get an office on the phone.

A Vancouver woman shared a few photos on Twitter that she took outside a passport office showing a long line outside the entrance. She noted that the office didn’t open until 8:30am and she took the photos at 7:11am

The ordeal was so bizarre that “every time they take someone out of the line, everyone starts applauding,” she added.

After waiting seven and a half hours, the frustrated traveler left after being told there was no chance she would get in.

Service Canada says the demand for passport renewals has skyrocketed, leading to long lines and longer waiting times for documents.

The federal agency aims to process passports within 20 business days for mail-in applications, but right now the wait time is 26 days on average.

About 72 percent of requests are processed on time, but some take much longer.

Service Canada processed nearly 1.3 million passports between April 1, 2021 and March 31, 2022 — a sharp increase from the roughly 360,000 passports processed in the previous fiscal year.

With files from the Canadian Press

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