Insights from CSP Managers on Zero Touch Operations

Communications service providers (CSPs) are already moving towards Zero Touch Operations, gaining a competitive edge as they move towards future-proof connectivity. Despite barriers such as low-quality data, employee motivation, and skills shortages, CSPs are still able to achieve their Zero Touch Operations goals across all network areas.

By focusing their efforts on impact areas such as healing and optimization, they achieve early success with better customer satisfaction and a shorter time to market. As the Zero Touch journey progresses, intention-based cognitive networks play a critical role in realizing its full potential.

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