Telecom service to be restored by Wednesday evening for affected Santa Rosa customers

A large number of Santa Rosa’s telecom customers were out for hours on Wednesday after a report that work crews damaged a few fiber optic lines in the area, the province said.

A message forwarded by Xfinity, a Comcast brand, to Sonoma County said, “It appears that a crew has drilled into two large fiber optic lines on Fulton Road and Apple Tree Drive in Santa Rosa. One of them is splitting and on the another is about to begin.”

The telecom provider estimated it would restore service to Xfinity customers at 9 p.m. or 10 p.m. Wednesday, according to County Communications Manager Paul Gullixson.

Verizon spokesperson Kacie Holder said a software glitch caused the interruption to his service.

“Our technicians were able to identify and resolve the issue, and service was restored by 3:30 p.m.,” she said.

She did not respond to further questions about how many customers were affected.

Customers complained to the telecom providers on their websites, including comments like “South Santa Rosa with no Wi-Fi or cable. 4th outage in the last 4 hours” and “Multiple outages since this morning. Happening almost every hour now. this faltering wifi…”

According to Gullixson, the provincial Department of Emergency Management was not notified of the outages in this case.

This is a story in development and will be updated.

You can reach Staff Writer Kathleen Coates at [email protected] or 707-521-5209.

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