Whistleblower of Samsung salesman has been fired, because that’s how you make this better

Other employees who expressed their views or shared the story have also been fired

Last month, several Samsung salespeople contracted through employment agency Ibbu spoke out about unpaid work. Despite 100 percent of their pay on a commission basis, these employees were tasked with answering customer support questions that did not result in revenue. Nearly a month later, these contractors are starting to feel the heat from Ibbu, with the chief whistleblower — Jennifer Larson — being suspended and fired from her job.

Larson was the only salesperson to tie her name to The Verge’s original story, though she wasn’t the only source to speak to reporters. According to follow-up coverage by The Verge, Larson was suspended from Ibbu a day after the original story went live. Despite being told her suspension was temporary — and that she would receive an update from the company on her status within a week — Larson was eventually fired four weeks later.


According to the email sent to Larson, she was fired for “disclosing confidential information about the Ibbu platform on social media and encouraging visitors directly in the chat to look at links or third-party content,” in addition to using the platform for personal communication. For her part, Larson told reporters that she was not surprised that measures were being taken against her, and that she did not regret speaking out against Ibbu and Samsung.

Other contractors, even without public identities, faced retaliation in light of last month’s coverage. Two of Ibbu’s “experts” told The Verge that they had been fired from working with Samsung Mobile, while a third – who was not one of the original sources in the story – was fired after they shared the story on their LinkedIn profile. Ibbu alleges that these employees had poor sales performance, resulting in their dismissal.

We have contacted Samsung for comment regarding the dismissal of these employees, and we will update the statements provided.

Ibbu seems to be aware that chats with customer service – which resulted in a lack of commission – wreaked havoc among his staff. The company is reportedly trying to reduce the number of off-topic support tickets being issued to its sellers, which is currently estimated to be around 2.81% of all communications. As small as that may sound, it still results in unpaid work, which – contractor or not – should be unacceptable for any platform, especially when working with a company as large as Samsung.

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